Doctor-Bet is a website owned and operated by REDNINES GAMING LTD, or “the Company”, “we” or “us”, incorporated in the United Kingdom and registered under the registration number 11622562, having its registered address at 22 Beckenham Grove, Flat 7, Bromley, United Kingdom, BR2 0XB. Rednines Gaming Ltd is licensed and regulated in Great Britain by the Gambling Commission under account number 56377. REDNINES GAMING LTD provides online remote betting (real events) and remote casino games.
These terms and conditions (also “Terms and Conditions”) apply to the usage of games and real money gambling, betting and other services offered by us from time to time through the Website (the “Services”) provided through Doctor-Bet (“the Website”). We reserve the right to change, amend and modify the Terms and Conditions from time to time, at our sole discretion. For material changes to the Terms and Conditions, we will give you as much prior notice as it is reasonably practicable. Your continued use of the Services following such notification will be deemed binding acceptance of such changes. For minor or non-material changes to the Terms and Conditions, we may not give you any notice of such changes, so you shall review the Terms and Conditions on the Website on a regular basis. If any change is unacceptable to you, you should cease using our Services and close your Member Account.
For the purpose of these Terms and Conditions, the Player is referred to as “you”, “the Player”, “the Member” or “the User”. The Terms and Conditions also apply to related mobile or other platforms enabled by you. “Games” means games as may from time to time become available on the Websites. We reserve the right to add and remove Games from the Websites at our own discretion and without any obligation to notify you.
1.1. The Company offers gambling Services via the domain name Doctor-Bet through the Internet and through alternative platforms such as mobile gambling platforms.
1.2. In addition to the Terms and Conditions you should also read our Privacy Notice carefully, which sets out how we collect and use your personal information.
1.3. By using any section of our Website or by opening an account you agree that you have understood and accepted and shall be bound by:
1.4. Your use of the Company’s gambling Services should respect each of our policies and rules.
1.5. The Terms and Conditions are binding legal document between you and the Company. By registering with the Company and/or by using the Company’s gambling Services and by checking the “I accept the Terms and Conditions” box and by using the Software (In this Terms and Conditions the “Software” means any and all software on the Website and/or comprising the Website, licensed program, data file or other content installed on connection equipment, which enable you to visit, connect and join in the Services), the Websites and/or Services you agree to be bound by the Terms and Conditions without reservation.
1.6. If you do not agree to any of the provisions of the Terms and Conditions you should immediately stop using the Websites, the Software and remove the Software from your computer and/or any other applicable device.
1.7. We reserve the right to amend, modify, update and change any of the Terms and Conditions from time to time and we will notify you of any material amendment, modification or change that may also influence your game experience by publishing the new version of the Terms and Conditions on the relevant page.
1.9. All transactions between you and the Company take place in the United Kingdom where the Company’s principal servers are located.
1.10. You agree that the Company may, in its sole and absolute discretion, suspend, remove, add or modify the Websites, Services or Software it offers to you from time to time and that such modifications are effective immediately upon posting to the Website.
1.11. In order to use the Services provided by the Company the Player must open an account (a “Player Account”, “Member Account” or “Account”). You must register personally. You shall access the Software and use the Services only via your own Member Account and you may never access the Software or use the Services by means of another person’s Account. Should you attempt to use the Services by means of any other person’s Account, we will be entitled to immediately close all your Accounts, retain all funds in such Accounts and bar you from future use of the Websites, Services and/or the Software. If deemed applicable, the Company may decide in its sole discretion to prevent multiple Accounts being registered or used by you or by anyone from the same family or living in the same household. Only one Member Account allowed per User, IP address, computer device, family, residential address, telephone number, bank card and/or e-payment account, email address, and environments where computers are shared (university, school, public library, workplace, etc.). The Company shall not be responsible in any way for preventing the registration of multiple Accounts, but can take action, including retaining all funds in such Accounts, on any person opening multiple Accounts as required, including but not limited to situations where Accounts are registered from the same household, regardless of the registration details provided at the time of opening such Accounts.
1.12 .By accepting these Terms and Conditions, you agree to assist the Company, to the extent you are able, with its compliance with applicable laws and regulations.
1.13. If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do that may lead to closing of your Member Accounts.
2.1. In order to register with Doctor-Bet and play any game, please complete the online application for registration, providing the following:
2.2. Please note that you should be a minimum of the Legal Age, which is 18 years old and you need to confirm your age by registering with Doctor-Bet.
2.3. You represent and warrant that all information you submit when you create your Member Account is accurate, up-to-date and complete, and that you will keep your Member Account information accurate, up-to-date and complete.
2.4. If we have reason to believe that your Member Account information is untrue, inaccurate, not current, misleading or incomplete, we reserve the right to close or terminate your Member Account and any Services.
2.5. Upon signup, you will need to perform the following actions:
2.6. Underage gambling is an offense. Verifying the age is done before depositing any funds to your Member Account, getting access to any free-to-play versions of gambling games or using either your own money or any free bet or bonus for gambling.
2.7. Before you are able to deposit funds into your Account, place any bets and/or access any free to play versions of the Services, we are required to verify your name, age, date of birth and address. We may be able to do this automatically, but we may require you to submit verification documents. If you do not or cannot provide us with the required documents your registration will be rejected.
3.1. The Services are intended to be used by the Players who play from or who are physically located and resided in the Great Britain (England, Wales, Scotland) only. We will not be responsible for any illegal or unauthorized use of the Websites, Software and/or the Services.
3.2. The Company does not intend to enable you to contravene applicable law.
3.3. You represent, warrant and agree to ensure that your use of the Software, Websites and the Services will comply with all applicable laws, statutes and regulations.
3.4. Please consult legal counsel if you have any doubts about the legality of your use of the Software, Websites and the Services.
4.1. The social responsibility policy is considered to be of the utmost importance as any gambling activity has to be licensed and supervised as to keep it within the legal frames of the UK laws which protect the Players and the underaged or vulnerable person.
4.2. You are invited to read all the policies and rules and these documents are also available upon request by email or post.
4.3. Warning: It is a legal requirement to be over the age of 18 in order to gamble, or such higher minimum legal age of majority as stipulated in your jurisdiction of residence (the “Legal Age”).
4.4. The name on your Member Account must match your true and legal name and identity and must match the name on the bank card(s) or other payment accounts used to deposit to or withdraw from your Member Account.
4.5. You must verify your identity before you will be allowed to deposit funds into your User Account or access any games including real money, free bet or bonus play.
4.6. The Company reserves the right to request a proof of the age at any stage to verify the age. No-one under the Legal Age may download the Software or use the Websites or the Services under any circumstances and any person who has not reached the Legal Age yet, who downloads the Software or uses the Websites or the Services will be in breach of the provisions of the Terms and Conditions.
4.7. By continuing to use our Websites, Software and/or Services you affirm that you are of the Legal Age and any false affirmation related to the Legal Age is an offense.
4.8. We reserve the right to verify your registration details, such as name, address, age, and payment methods used, at any time, by requesting certain documents.
These documents should be uploaded in the Software or the Websites and shall typically include:
4.9. If any of your information related to the name or address changes, please send us the new documents showing the changes to avoid any delays during the withdrawal process.
4.10. If deemed necessary, we may request that the document copies are notarized, meaning that the documents are stamped and attested by a Public Notary. We retain the right to terminate your Member Account and withhold all funds if you fail to provide us with the information and documentation requested.
4.11. All the verifications will be done regularly to assure the Legal Age requirement is met. We reserve the right to require any additional documents as a proof of the Legal Age.
4.12. We advise the adults (parents or schools) to restrict the access of children and young people to our Website through the filtering Software.
4.13. By using your bank card we will automatically verify the Legal Age. Our Websites provide only remote gambling. Players who register to gamble deposit money using a bank card or any other payment method that can be used online. All payments and verification are conducted online. Additionally, we conduct random checks of Players profiles for compliance with requirements set forth herein.
4.14. Unless we have established that a third-party has satisfactorily carried out age verification procedure, the following steps should be taken:
4.15. If documents provided by you fail our internal security checks, we shall be under no obligation to accept such documents as valid, and under no obligation to provide feedback on the exact nature of our findings regarding these documents.
4.16. While using our Games you may be required to provide us with certain information regarding your source of funds, financial standing, occupation, and other similar details. We reserve the right to restrict your Member Account including without limitation restricting the amount you may deposit into the account based on the information you provide, or if such information is not provided by you. We shall not be liable to you for any losses which you incur.
4.17. We reserve the right to perform background checks on any Member and request any relevant documentation, for any reason, including (but not limited to) any investigation into the identity of the Member, any credit checks performed on the Member, or any enquiries into the Member’s personal history. The basis for such investigations will depend on the specific case but could include (but not limited to) the verification of the Member’s registration details, such as the name, address and age, occupation, verification of the Member’s financial transactions, financial standing, and/or gambling activity.
4.18. The Company is under no obligation to advise the Player of such an investigation taking place. Such activities may include the use of specific third-party companies who perform the investigations as required.
4.19. The Company may decide at its sole discretion to terminate a Member Account, and withhold all funds in such account, on the basis that such an investigation provides a negative or uncertain conclusion.
5.1. A person maintaining a registration warrants and represents that any information provided by it in its application form is true, accurate, updated and correct. It is your responsibility to keep your Member Account details up-to-date and notify the Company of any changes by contacting the Customer Care team.
5.2. You are hereby notified that Company carries out verification procedures and that your Member Account may be blocked from registering if Company suspects that you have supplied us with false, inaccurate or misleading information.
5.3. Only one Member Account per Player is allowed and you warrant that you do not owe and will not create more accounts on our Websites.
5.4. If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may result in immediate termination of all your accounts.
5.5. The selling, transferring or acquiring Member Accounts between Players is interdicted. Also the funds cannot be transferred from one account to another. You warrant to us that you will not allow access to your account to any other person and you take full responsibility for willingly or by negligence allowing it.
5.6. By creating a Member Account on our Website you warrant us that you have the legal capacity for it, you are not acting on behalf of another party and you use a card or payment methods which are your own.
5.7. By creating a Member Account with us, you warrant to us that you are not conducting criminal activities through your account and you will not use on our Website funds which originate from criminal and other illegal activity.
5.8. Registrations must be personally made. Should you attempt to open more than one Member Account, under your own name or under any other name, or should you attempt to use the Services by means of any other person’s name or account, we will be entitled to immediately close all your Member Accounts, retain all monies in such accounts and block you from the future use of our Services.
5.9. Regarding your deposits and withdrawals on Doctor-Bet, you should only use bank cards and other payment methods that are valid and legally belong to you.
5.10. Company is required to identify and verify all Players registered with it. Accordingly, the Company may verify the details collected during the registration stage against public records or other records held by independent sources. In order to verify the identity of a Player using third-party Identity Verification Services, the Company is required to transfer details relating to the Player to the third parties.
5.11. The Company has the right to disclose, transfer, and share your personal data with third-party service providers that Company may occasionally choose as described in the Privacy Notice.
5.12. By accepting our Terms and Conditions you hereby authorize us to, directly or through third parties, make any inquiries we consider necessary for KYC verification to verify your identity and/or protect against fraud. You further authorize any and all third parties to which such inquiries or requests may be directed to fully respond to such inquiries or requests (i.e. Sum&Substance – provider of remote verification solutions, web-address: https://sumsub.com).
5.13. It is the Player’s responsibility to know that his gambling is legal within the territory he resides in. Specifically you warrant our Company that you are not a resident of one of the following countries: Afghanistan, Algeria, American Samoa, Angola, Argentina, Austria, Australia, Bahamas, Bahrain, Bangladesh, Belgium, Bosnia & Herzegovina, Bulgaria, Burma, Cote d’lvoire, Cuba, Cyprus, Czech Republic, Democratic Republic of the Congo, Denmark, Egypt, Estonia, Eritrea, France, Fiji, Germany, Greece, Guam, Guinea-Bissau, Guyana, Haiti, Holy See (Vatican City State), Hong Kong, India, Iran, Iraq, Israel, Italy, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Lao PDR, Lebanon, Liberia, Libya, Lithuania, Mali, Marianas Islands, Mozambique, Myanmar, Netherlands, Nigeria, North Korea, Papua New Guinea, Pakistan, Palestinian Territory, Panama, Poland, Portugal, Puerto Rico, Qatar, Romania, Reunion, Rwanda, Saudi Arabia, Senegal, Singapore, Slovakia, Somalia, South Sudan, Spain, Sri Lanka, Sweden, Switzerland, Sudan, Syrian Arabic Republic, Tanzania, Turkey, Uganda, U.S. Minor Outlying Islands, U.S. Virgin Islands, Ukraine, United Arab Emirates, United States of America, Vanuatu, Venezuela, Vietnam, Yemen and Zimbabwe.
5.14. You warrant that you are not and have not been during the last 24 months working as an officer, director, employee, consultant or agent of the Company or any other company within its group of companies or its suppliers, vendors or white label partners, directly or indirectly, nor is any supplier or vendor. Also, you warrant that you are not a relative or spouse of such persons.
6.2. We ensure strict confidentiality regarding all relations with the Player. Data may be disclosed only if required by the governing authority, the judge or another public authority and in case that the Player breaches our rules data can be disclosed to a third party for investigation purposes, or in other cases specified in the Privacy Notice.
6.3. By creating a Member Account with Doctor-Bet you expressly confirm that you have read and understood our Privacy Notice as published.
You are informed that the information provided during the registration will be used for verifying your identity. The Company has the right to check whether you have used its Services in the past and whether you have other Member Accounts with Doctor-Bet. The Company has the right to use independent service providers to check your age, identity, home address or any other information that you provide to us. We record and store limited details of such a search as necessary to show that the search has been performed.
6.4. The Company has the right to disclose your personal data when required to do so by any governing authority and/or under any legal provision contained in the governing law. For fraud detection and control purposes, the Company has the right to transfer your personal data to third-party verification and fraud prevention providers. The Company reserves the right to disclose personal data to relevant public authorities and recipients where the Company has reasonable grounds to suspect illegal behaviour that involves a Doctor-Bet Member Account.
7.1. The Trademarks “Doctor-Bet” and “REDNINES” (hereinafter – the “Trademarks”) belong to REDNINES GAMING LTD (UK) and the Company reserves all intellectual property rights to its Trademarks. Trademarks are protected by national and international trademark laws. Any use of the Trademarks is strictly prohibited without the prior written approval. The Trademarks may not be used in connection with any product or service that is not approved by the Company or in any manner that is likely to cause confusion among customers or that disparages or discredits the Company. The Software’s name, source code and display are protected by intellectual property rights, such as trademark rights and Software copyright and you are not allowed to copy, sell, transfer, assign, sublicense, distribute or lease the Software. You are not allowed to decompile, disassemble, reverse engineer, translate into other programming languages or coding. You are not allowed to try to access the source code or to create derivative Software. You are not allowed to use the Software otherwise than an end User or to retransmit the images or games or remote events through other servers or network or into illegal territory. Any Player, licensor, white label partner, service provider accepts such rights, as well as the right over the source code, graphics, animations, videos, music, audio and content, available via the Company’s Website Software or on the Internet.
8.1. The Players warrant to the Company that they will pay any tax due on winnings according to the UK laws and to the laws of their country of citizenship of tax residency, as they will duly examine as their own responsibility.
8.2. The bets placed on Doctor-Bet shall be used solely for the provided Games and not as to transfer to other legal or natural persons.
8.3. The Company does not offer any interest on the deposited amounts.
9.1. The Company reserves the right, at its own discretion, to refuse to open a Member Account to any person, close any existing Member account, decline any deposits without any explanation.
9.2. The wagers and winnings already made will be honoured by the Company as long as they were not acquired by fraud or any other illegal or illicit means.
9.3. The Member Account can be suspended, closed or blocked from promotions, competitions or other Services in case of suspecting that an account is or was used for illegal, fraudulent or dishonest activities.
9.4. The Company can require the Player to present any additional information for verification and request the Player to use a specific card or payment method on his personal name before withdrawals.
9.5. The Company can forfeit or confiscate funds available in an account and can refuse to honour a claim, in the case of violating any rule or clause from Terms and Conditions.
9.6. The Company can limit and refuse bets and can terminate events or games from being offered on the Website in specific regions or to specific Players should they be involved in any interdicted activity.
9.7. The Company will charge 1 GBP monthly from the Member Accounts, which were not active for more than 12 months.
9.8. The Company will consider your Member Account to be inactive should you not use it for more than 30 months. In this case we will remit your withdrawable balance to your last provided payment information. However, if we fail to process the outgoing payment due to outdated payment information and/or invalid personal data, or for any other reason, the Company will continue to charge 1 GBP monthly from your Member Account until you update the required information.
9.9. If the Company will terminate your Member Account in any way and you are eligible for a refund of your withdrawable balance, we will remit your balance to your last provided payment information.
9.10. The Company will transfer the money from your Member Account immediately unless it withholds it in accordance with the applicable prevention of money laundering regulations. If your Member Account was terminated before withdrawing available funds, you are requested to contact Customer Care team to return your funds and any available balance may only be withdrawn after KYC (Know Your Customer procedure) is performed in accordance with the rules set up in these Terms and Conditions.
9.11. The Company shall be obliged to manage the Player’s funds in a legal and secure way and to keep the use of the personal information only as of the minimum allowed by the law and to handle it carefully as not to cause any confidentiality issues to its Players.
10.1. The Company has policies and procedures intended to promote socially responsible gambling for the Players.
10.2. In this chapter you can access more information about problem gambling and you can get help using some Services and options within Doctor-Bet Website.
10.3.1. Gambling should be seen as entertainment and not as a means to make money.
We advise you to keep track of the time and money you spend while gambling.
10.3.2. Before you start playing, we recommend you to use the time, deposit, loss or wager limits tools to help you control the amount of time and money you can spend. You can find on the Gambling limits page on the Website.
10.3.3. You have to avoid chasing losses and only gamble when you can cover the losses.
10.3.4. If you need to talk to someone about any concerns you may have with your gambling, please contact one of the organizations:
10.3.5. In order to realize if you have an addiction and if you can afford to play or have financial issues, please consider the following questions to yourself:
10.3.6. Please note that our staff is required to report any problem gambling behaviour identified through customer interaction: time spent, the money spent. In this case, the Services will be refused to the respective Player and such Player will be provided all the relevant sources of information to ensure effective decision making.
10.4.1. By registering on Doctor-Bet you should set the deposit limit upon the signup form for a time period chosen on your discretion (daily, weekly or monthly). Please consider that the above amount will be used for KYC and responsible gambling purposes. When the limit has been reached, you will get a message which informs you that you are not able to make any further deposits. You will be able to change the limit amount on the Gambling limits page on the Website. The change of the limit will automatically take place after a period of 24 hours. If you want to decrease your limit, the change will take place immediately.
10.4.2. Doctor-Bet offers you to set the following financial limits:
Deposit limit. You can set a limit on the amount of money you deposit into your Member Account over a particular period of time. By registering on Doctor-Bet you should set the deposit limit upon the signup form for a time period chosen on your discretion;
Loss limit. You can set the maximum amount of money you can lose over a particular period of time. Our system does not allow you to lose more than the limit amount you’ve set. Please note that this limit does not apply to sports betting;
Wager limit. Wagering limits allow you to limit the amount you can wager for the period selected. Please note that this limit does not apply to sports betting. When setting financial limits please also set the period for each limit: daily, weekly, or monthly. Please note that daily, weekly and monthly limits are available on a calendar period basis:
To control the time spent with us you can set different time limits. If you need any assistance please contact us by live chat or [email protected].
10.4.3. You can set the following time limits:
Session limit. Session limits will limit the amount of time you can stay logged into your Member Account. You can choose a frequency to see a reminder from a pre-set list of periods.
Reality check. The Reality Check feature allows you to set a reminder informing you of the time you have spent playing on our Website.
Cool off period. During a cool off period, you will be blocked from depositing to your Member Account with Doctor-Bet and from playing on real money in the casino and sports betting. You can set a cool off period for 24 hours, one week or one month. Detailed description of every available time limit can be found on the Responsible gambling page.The limit may be reduced immediately at any time. Any request to increase or remove a limit is subject to a 24-hour “cooling off” period. The current limit will remain active until then. During this period, the current limit will be applied and you will have an opportunity to cancel requested changes by clicking the “Cancel” button under the chosen limit. In 24 hours you will need to click on the “Accept” button for the new limit to come into effect.
10.4.4. We may apply mandatory limits or refuse services to your Member Account at our sole discretion for preventing the potential gambling harm.
11.1. The Company gives you an opportunity to self-exclude from gambling on the Website. This feature blocks you from login to your Member Account and freezes sending of all our promo and marketing materials. You can set your self-exclusion period for 6 months, 12 months, 2 years, 3 years, or 5 years. During this period your Member Account cannot be reopened under any circumstances.
11.2. Before you decide to self-exclude you should understand the consequences of self-exclusion therefore the self-exclusion procedures require you to take a positive action in order to self-exclude:
11.3. Please note that there is available Software to prevent an individual computer from accessing gambling internet sites. Further information is available on such sites as https://www.gamcare.org.uk.
11.4. In order to self-exclude your account you need to contact our Customer Care team indicating the following “I want to be excluded from Doctor-Bet”, or alternatively visit Doctor-Bet and click on “Gambling limits”. Company’s staff who are involved in direct customer service will direct the Player to immediate point of contact to complete that process. We will take immediate steps to proceed with your self-exclusion following the receipt of your request by a Customer Care representative or by setting this limit on the Website. If the Player wants to consider the self-exclusion further (for example to discuss with problem gambling groups) the Player may return at a later date to enter into self-exclusion.
11.5. At the end of self-exclusion period, the restriction will remain in place unless you take a positive action in order to gamble again. Otherwise, it will last for another seven years. Re-registering online is not sufficient. At the end of the period, you can contact our Customer Care team by live chat or via phone to request your self-exclusion to be lifted. We will then implement a one-day “cooling off” period so you can reconsider the decision to access gambling again during the 24-hour period you can change your mind by contacting support again. In this case, your self-exclusion will remain active and extended (or will be extended) to a period chosen by you but not less than a minimum of 6 months.
11.6. The Company will prevent any marketing material being sent to self-excluded Players, tagging that person as a person to whom marketing material must not be sent. Notwithstanding the expiry of the period of self-exclusion chosen by the Player, no marketing material will be sent to the Player unless and until the Player asks for or agrees to accept such material.
11.7. The Company will close any Player accounts of an individual who has entered a self-exclusion agreement, return any withdrawable funds held in the account and will cease to accept new wagers from him.
11.8. If the Company gives any bonuses to this Player, the details of the amount owed will be kept in the record even if the account is no longer active.
11.9. Company will assure that a self-excluded person cannot gain access to gambling by keeping records on self-excluded Players and their payment methods. Company will retain the records relating to a self-exclusion agreement for as long as needed to enable the self-exclusion procedures.
11.10. GAMSTOP If you are considering self-exclusion, you may wish to register with GAMSTOP. GAMSTOP is a free service that enables you to self-exclude from participating online gambling companies licensed in Great Britain. To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk.
12.1. You may participate in any Game only if you have sufficient funds on your Member Account. The Company shall have the right to refuse a payment or a wager to an account holder until the Player’s identity has been verified.
12.2. The minimum deposit amount is 10 GBP, which you may deposit using VISA, Mastercard, Skrill, Neteller, SafeCharge and other methods mentioned on the Website. Any UK resident Player who deposits money with us may use any other type of payment method than a credit card.
12.3. The deposited amounts are immediately processed when we receive it from our processors and the updated balance is shown in your Player’s account.
12.4.Company will always inform you about the amounts available in your account and your funds are protected by law, being separated from Company’s funds or other Player’s funds, as required by the UK Gambling Commission http://www.gamblingcommission.gov.uk/for-the-public/Your-rights/Protection-of-customer-funds.aspx
12.5. To withdraw funds from your Player Account you must request the withdrawal back to the same payment method used for deposit. If the deposit method used does not allow withdrawals, you may request the withdrawal via bank transfer. The Company reserves the right to ask you for a bank statement proving that you are the owner of the bank account. If you request a withdrawal to the different payment method, The Company will contact you and ask you to cancel your pending withdrawal and request it again via the correct payment method. The Company reserves the right, at all times, to make the final decision on the choice of withdrawal method. The Company is entitled to perform additional due diligence when any change of the payment information is requested.
12.6. Minimum withdrawal amount is 10 GBP for all payment methods including bank transfers.
All the withdrawals are being processed during business hours: 7 AM to 6 PM (GMT+2) on a daily basis.
However, please mind that depending on the payment method to which you are withdrawing, the funds may take up to 5 business days to arrive. The list of payment methods available for withdrawal and average processing times can be found on the “Payment options” page of the Website and may be updated periodically.
Please contact Customer Care team at [email protected] for any other enquiry on payments in and out.
12.7. Company’s fees for incoming and outward payments are mentioned on the Website, depending on the payment solution but you should also check your bank commissions.
12.8. The Company will check on an ongoing basis the identity documents related to the name and address and age of the Player’s identity through the standard due diligence procedure (copy of identification document, proof of the address and proof of the ownership of the depositing source) as to avoid any delay on the withdrawal and the Player has the obligation to provide any updated documents on an ongoing basis as well. In case that some documents expired and the Payer did not provide the new ones, the Company may request the Player to provide new due diligence documents at any time.
12.9. If the payout exceeds 2000 EUR (or currency equivalent in GBP), additional due diligence checks will be done and if everything is in order and up to date the Company will transfer the payout in 48 hours.
12.10. There may be instances when a Player’s gambling patterns need to be investigated prior to authorizing a withdrawal and in such cases delays in processing withdrawals can be expected and for such reasons the Company may not be in a position to provide an explanation as to why a withdrawal is not yet processed.
12.11. You have 14 days to provide all the requested Due Diligence documents. If you do not or cannot provide us with the required documents, or we are otherwise unable to complete the Due Diligence procedure, we may close your Member Account and may return to you all withdrawable funds held in your account on your request.
12.12. For any SEPA withdrawals to EUR accounts, we will proceed with payment in EUR per applicable exchange rate as quoted by https://www.xe.com. For any SEPA withdrawals to GBP accounts, we will proceed with payment in EUR per applicable exchange rate as quoted by https://www.xe.com. Please note that in such a case your bank will convert EUR to GBP according to its own applicable exchange rate which may cause that your GBP account would be credited with fewer amounts than you were withdrawing.
12.13. We reserve the right, in our unfettered discretion, to void any winnings, confiscate any balance in an account and restrict use of the Websites if we receive a chargeback or returns via a deposit mechanism used on your Member account.
13.1. Any events which are suspicious, based on fraud and money laundering regulations will be investigated by the Company and by the competent authorities. The Company is committed to its Anti-money laundering policy and interdicts transfers between Player’s accounts, and prohibits Player’s depositing from one bank or financial institution and attempting withdrawals to another.
13.2. Company is working continuously to prevent money laundering. Several different tools are in place to prevent money laundering:
13.3. Any suspected money laundering activities will be investigated, and acted upon, immediately. These events are analyzed carefully and can be reported to the authorities. These events as well as any other suspicious transactions will be reported to the authorities.
13.4. Any amounts up to 30,000 GBP shall be paid to your original payment methods through which the deposit was done through the same financial institution or bank and through the same account. If a Player uses several payment methods, we reserve the right to force the Player to withdraw to a particular withdrawal method.
13.5. First 30,000 GBP of any amount above 50,000 GBP shall be paid with the original payment method, and the rest shall be paid through the bank transfer. To request an amount over 30,000 GBP you should contact Customer Care representatives by live chat or by email: [email protected].
13.6. If a Player wins a jackpot of more than 50,000 GBP in the progressive slots the payment may take up to 30 working days from the time of the jackpot as the Company is obliged to carry out additional due diligence checks, which may result in a delay in you receiving your funds.
14.1. The User agrees not to abandon any prior transactions or deny/reverse any payments made by the User.
14.2. Our services are consumed instantly when playing. Thus, we cannot provide refunds, returns of goods or service cancellation.
15.1. In the procedure of opening an account with Doctor-Bet, the Player chooses a password and a username which should be kept confidential and secure at any time. Any sharing of this information and any grant of access to this Player’s account is prohibited and the Player takes full responsibility for such cases. It is your sole responsibility to ensure that your login details and devices are kept securely. We are not responsible for any abuse or misuse of your Member Account by third parties due to your disclosure, whether intentional or accidental, whether active or passive, of your login details to any third party.
15.2. If the Player suspects that other people may have had access to his account’s information, he should immediately contact Company’s Customer Care representatives and a new password will be issued. Company’s personnel do not control the said systems, nor do they have any knowledge of the reasons for any deposits being declined. If a card is declined on our Website, this is due to the payment institution procedures and Company has no control over this matter.
15.3. We may request documents to verify the identity and ownership or authorization to use a specific Card or other information before receiving funds.
15.4. All the data you provide must be up to date on the date of funds withdrawal, so please assure that you always send only the updated documents to us. We kindly ask you to be aware of any change in the documents related to funds sources or in payment methods but especially in name and address to avoid any delays on the withdrawal date.
15.5. The Software used by the Company is checked and licensed by the UK Gambling Commission and a Player is prohibited to use any Software or hardware influencing our Games while playing on Doctor-Bet. In this case, the Player’s account will be closed and all the funds will be frozen and the Company will notify the respective authorities.
15.6. The Company reserves the right at its own discretion to cancel, reverse or adjust any transactions and forfeit funds due to any technical failure, display error, Force Majeure, Violation of the Terms and Conditions and/or criminal actions. We do not acknowledge or accept any liability whatsoever for any damage to a Player through these events.
16.1. Casino bonuses are only valid in casino games on Doctor-Bet.
16.2. Please, be noted that all offers are limited to one per User, IP address, device, family, residential address, telephone number, bank card and/or e-payment account, email address, and environments where computers are shared (university, school, public library, workplace, etc.). All promotions are intended for recreational Players only and we may at our sole discretion limit the eligibility of Players to participate in any promotion.
16.3. Doctor-Bet offers different bonuses to enhance your experience with us. We offer generous casino bonuses and bonus spins and we will inform you about them through your Bonuses area, email, SMS, special phone calls, etc. All actual available to you bonuses will be available on Promotions area (promotions section):
16.3.1. Welcome Bonus (activated once, given only when making your first deposit).
Each Player is only eligible for one welcome bonus. The Welcome Bonus consists of 100% up to 150 GBP bonus on your first deposit, opt-in required. Bonus money must be turned over (wagered) 40 times in the casino Games before bonus funds or associated winnings can be withdrawn. To activate your deposit bonus, click on the “Activate” button on Promotions area and make a deposit.
The minimum deposit required to make use of this offer is 10 GBP. Bonus is available for the new Players who have not made any deposits yet and do not have any other accounts on Doctor-Bet.
This bonus is available till 31.03.22.
16.3.2. Welcome Spins.
Newly registered Players are eligible for 50 Welcome Spins in a random game chosen by Doctor-Bet upon registration and completion of minimum 10 GBP of the first deposit with Welcome Bonus accepted. To get a bonus you must activate Welcome Bonus and make a deposit within 48 hours after registration. Welcome Spins will be credited automatically if Welcome Bonus was activated and the first deposit was made in 48 hours after registration. If you make a deposit after 48 hours from registration you will not get Welcome Spins, but anyway Welcome Bonus will be credited to your account.
Welcome Spins must be used in 24 hours after they were credited. All winnings from your Welcome Spins are granted as bonus money and must be turned over (wagered) 50 times before bonus funds or associated winnings can be withdrawn.
This bonus is available till 31.03.22.
16.3.3. Tuesday Bonus – Get 30% bonus on your deposit every Tuesday!
18+. Existing Players with 1+ deposit only. Opt in required.
Bonus can be claimed only once per week on Tuesdays. Minimal deposit required of 30 GBP. Maximum bonus is 90 GBP. Bonus money will be credited to your account after successful deposit. Bonus money must be turned over (wagered) 55 times before bonus funds or associated winnings can be withdrawn.
This bonus is available till 31.03.22.
16.3.4. Happy Hours Offer. Сlaim 20%+20 Spins on the deposit over 20 GBP. Available every Thursday from 18:00 till 23:59.
18+. Existing Players with 1+ deposit only. Opt in required.
Bonus can be claimed only once per week. Minimal deposit required of 20 GBP. Maximum bonus is 80 GBP. Bonus money and 20 Spins on a preselected game will be credited to your account after successful deposit. Spins are valid in the preselected game only. The information about the preselected game will appear in the description of the offer.
20 Spins must be used in 7 days after crediting otherwise they will expire.
Winnings from bonus spins must be turned over (wagered) 50 times before bonus funds or associated winnings can be withdrawn. Bonus money must be turned over (wagered) 55 times before bonus funds or associated winnings can be withdrawn.
This bonus is available till 31.03.22.
16.3.5. Lucky Friday Bonus – Get 35% bonus on your deposit every Friday!
18+. Existing Players with 1+ deposit only.
Opt in required. Bonus can be claimed only once per week. Minimal deposit required of 20 GBP. Maximum bonus is 70 GBP. Bonus money will be credited to your account after successful deposit. Bonus money must be turned over (wagered) 55 times before bonus funds or associated winnings can be withdrawn.
This bonus is available till 31.03.22.
16.4. Upon accepting a bonus or offer from Doctor-Bet you automatically agree to the bonus-specific terms applied to this offer or bonus.
16.5. A bonus on Doctor-Bet may suggest bonus spins or extra money you receive after making a deposit, or without it, depending on bonus terms. The type of a bonus and the size of it may vary and you need to wager the bonus money in order to withdraw the funds. For this reason you should check the bonus and rewards rules carefully before participating in any promotion. If you do not wish to receive any bonuses please contact a Customer Care representative.
16.6. The Company will cease to offer bonuses and/or promotions to all Users who are displaying indicators of gambling-related harm (at the Company’s own discretion) and such Users are not entitled for any bonuses and promotions. The Company reserves the right to refuse to give to such Users (with indicators of gambling-related harm) any bonuses, offers and other promotions, even if they are available to other Users.
16.7. We reserve the right to amend or modify any promotion, bonus or special offer at any time by publishing the amended or modified terms on the relevant internet page of the promotion or cancel any promotion, bonus or special offer at any time without prior notice by removing such promotion, bonus or special offer from the Website so it is no longer available.
Please note that we will not exercise this right to amend, modify or cancel any promotion, bonus or special offer under this term for players who have already opted into the relevant promotion, bonus or special offer, made a deposit in expectation of receipt of a bonus or otherwise commenced play in relation to the relevant promotion, bonus or special offer.
17.1. If not otherwise stated in the terms and conditions of the specific promotion, when playing with Bonus, bonus amount must be turned over (wagered) 40 times before bonus funds or associated winnings can be withdrawn.
17.2. Any available Real Money Balance on your Player Account will be used to wager first. Bonus funds are only used once your Real Money Balance is exhausted or insufficient to meet the stake.
17.3. Only wagers or bets made using Bonus Money will count towards the Wagering requirement.
17.4. What is Wagering Requirement for bonuses? It is the number of times you must wager the value of a bonus awarded to you before that bonus becomes part of your Real Money balance. Until you have met the Wagering Requirements for a Bonus, all winnings from that Bonus will be added to your Bonus Money balance and may not be withdrawn. For example, if you receive a bonus of 100 GBP to your Bonus Money balance with wager x40 you need to make bets in total of 4000 GBP to fully meet the Wagering Requirements and be able to withdraw your bonus funds and associated winnings.
17.5. When wagering with bonus money on Slot games(Video slots), the maximum total bet allowed is £5 per bet/spin. When wagering with bonus money on Table Games or Live Casino Games (including, but not limited to Baccarat, Blackjack, Roulette, Poker Games, Game shows), the maximum total bet allowed is £10 per round. An attempt of making a bet exceeding the maximum allowed will be rejected. A notifying message on the maximum allowed bet size, if any, appears on the game page. Nonetheless, please note that it is the Player’s responsibility to be aware of the maximum allowed bonus bet size. In the event of system errors occurring in connection with maximum total bet exceeding the allowed amount, Doctor-Bet reserves the right to take corrective measures to rectify such errors.
17.6. After activating bonus spins, the Player can play a certain game for free with the same probability of winning, as if the Player was betting real money. After complying with the terms of the promotion, bonus spins will be given in the specified game, as described in specific bonus Terms and Conditions. To start bonus spins, just log into your Member Account and open the specified slot, the game with bonus spins will start automatically.
17.7. Bonus spins have a certain duration period, it will be specified in the terms and conditions of the promotion. Winnings from bonus spins should also be wagered till the specified date, mentioned in the terms and conditions of the promotion. Winnings from bonus spins are granted as Bonus Money (the size of the wager can vary depending on the promotion and will be specified in the bonus description).
17.8. Some promotions may have additional terms and conditions which will override or contribute to the terms and conditions here stated. Please check carefully all terms and conditions associated with a bonus before taking part in the promotion. Should the terms and conditions of the individual promotions conflict with the bonus Terms and Conditions, the individual promotion terms shall apply.
17.9. All bonuses and promotions are available only for the residents of Great Britain.
17.10. Please be noted, that bonus stacking (where multiple deposits are made to claim multiple bonuses before original bonus wagering requirements are met) is prohibited on Doctor-Bet. Only one bonus can be claimed at one time. Deposit-related bonuses cannot be “stacked”. If we will discover that bonus stacking was made, all bonuses and related winnings may be voided.
17.11. The Player may not withdraw any bonus funds other than in accordance with the terms and conditions applicable to the relevant bonus funds.
17.12. Any bonus credited to your Player account can be removed before the wagering requirement is met. Please contact Doctor-Bet Customer Care for assistance.
17.13. When a bonus is cancelled/forfeited the bonus funds and attached winnings are automatically lost.
17.14. Most Games count towards the wagering requirements, but not all:
17.14.1. Bets placed on the following slots contribute 70% towards the wagering requirements: Jungle Spirit: Call of the Wild, Golden Lotus, Lucky Little Devil, Dead or Alive, Dead or Alive Touch, The Wish Master, Eggomatic, Jack Hammer 2, Jack Hammer, Machine-gun Unicorn, Wild Girls, Cash Camel, Immortal Romance, Scrooge, Terminator 2, 4Squad, Atlantis, Aztec Spins, Beautiful Bones, Bloodsuckers II, Book of Gods, Bounty Raid, Cash Volt, Crazy Genie, Dead or Alive 2, Dead or Alive 2 touch, Diamond Blitz, Dynamite Riches, Flowers, Forsaken Kingdom, Jack and the Beanstalk, Jewel Scarabs, Mystery Reels, Pirates Plenty, Reel Keeper, Robin Hood’s Wild Forest, Street Fighter II: The World Warrior Slot, The Invisible Man, The Wild Hatter, Thunderstruck, Thunderstruck II, Tomb Raider, Vault of Anubis, Vikings Video Slot, Wild O’Clock, Wings of Ra, Zeus Lightning Power Reels, Supernova.
Bets placed on the following slots contribute 50% towards the wagering requirements: Great Book of Magic, Blood Suckers, Lucky Wizard, Jackpot 6000, Reel Rush, Castle Builder, Robin Hood: Shifting Riches, Castle Builder 2, Stardust, Tower Quest, Pearls of India и Pearls of India mobile.
Bets placed on all other Slot games contribute 100% towards the wagering requirements.
17.14.2. Bets placed on any non-live Table games contribute 5% towards the wagering requirements.
17.14.3. Bets placed on any Live casino games contribute 10% towards the wagering requirements.
17.14.4. Bets placed on Sports betting do not count towards the wagering requirements.
17.15. If you are eligible for a bonus, that is for example a deposit bonus, wagering requirements will apply before you are eligible to make any cash-outs of the bonus. The wagering requirements, which can vary, will be displayed when receiving the bonus. If you would like to request a withdrawal before the wagering requirements are fulfilled, the Company will deduct the whole bonus amount before approving any withdrawal.
17.16. Company has a zero-tolerance policy towards bonus abuse, fraud, taking unfair advantage of us and/or other suspicious activity, and we reserve the right to revert wagering requirements for delayed game rounds, block and remove bonuses, associated winnings and/or deposits from accounts that we suspect, at our sole discretion, are involved in such activities or behaviors such as, but not limited to:
17.17. When the Player receives a bonus and starts playing, he will first be playing using his real money balance funds (if any), followed by the bonus money balance funds.
17.18. Winnings from the bets placed from a User’s real money balance will be credited to the real money balance and User may withdraw it at any time. Winnings from the bets placed from a User’s bonus money balance will be credited to the bonus money balance. Winnings from the bets placed using money from both User’s real money balance and User’s bonus balance will be credited proportionally to the usage of the funds to both balances accordingly. Please note, you can place sports bets only from your real money balance.
17.19. We reserve the right to terminate a bonus offer without notice or compensation, to change the terms of a bonus offer and/or to exchange one type of bonus offer for another at our sole discretion and at any time where necessary to prevent fraud or other similar unlawful behaviour. Any change or revocation of a bonus shall not affect the Players who have opted in the bonus and made a deposit in expectation of receipt of a bonus and/or commenced play in relation to the bonus.
18.1. From time to time, Doctor-Bet may offer games tournaments on the Website. In a games tournament, within its stipulated duration (as stipulated by Doctor-Bet ), participants wager at least minimum value bet size stated in particulars of a specific tournament in a particular tournament game, and 1 or more participating Players recording the largest amounts of total points in the tournament win 1 or more prizes in accordance with the prize table for the relevant tournament, as determined at Doctor-Bet sole discretion, and thereafter communicated to the participants.
18.2. The pre-defined particulars of each tournament are the same for all participants and are shown in the tournament section of the Website. This section may also contain additional rules, terms and conditions which apply in addition to these Terms and Conditions. It is strongly advised that the particulars, rules and other information displayed in the tournament section of the Website are understood prior to participating in a tournament. Please contact customer support at [email protected] if you require further assistance.
18.3. The number of points earned for a specific gaming round is the amount of the win multiplier towards the bet size. In other words, the winnings are divided by the bet, so if the Player makes a 5£ bet and the total winnings are 25£, the Player gets 5 points.
18.4. In order to take part in a particular tournament a Player should confirm the decision by clicking the “Join now” button on the page of a particular tournament prior to participating in the tournament. Player should register for participating in a tournament in the relevant timeframe of the tournament, the time of which is displayed by a countdown timer running from the moment the tournament starts.
18.5. The game selection for tournaments may vary and is at the sole discretion of Doctor-Bet.
18.6. The bets made with less than the minimum bet size and/or in not a tournament game and/or not during the tournament timeframe and/or without joining the tournament by clicking the “Join now” button will not be a count to the general score.
18.7. Participation in tournaments is free.
18.8. Doctor-Bet’s calculation of winnings is final and not subject to audit or correspondence.
18.9. The prizes for each tournament are specified in the prize table for the specific tournament in the tournament section of the Website, and may be different for each tournament. The total of prizes may be divided equally or unequally between multiple winners. The total of prizes for each tournament may be built up in different ways.
18.10. As the Prizes for the tournaments may be assigned (but not limited to) bonus spins, bonus or real money, with or without wagering requirements at Doctor-Bet’s sole discretion. Wagering requirements for Prizes in a particular tournament are stated in the particulars for the tournament if any.
18.11. Each tournament has a pre-defined number of winners, which may be 1 winner or multiple winners as stipulated for each tournament. The participants in a tournament are ranked according to the points earned with higher amount of the earned points in a tournament ranking higher. The participants amongst the pre-defined number of highest ranking participants win the tournament. Only the users with more than “0” points are eligible for Prizes.
18.12. Doctor-Bet reserves the right to restrict the access to the participation in tournaments to Players at any time where necessary to prevent fraud or other similar unlawful behaviour.
18.13. Doctor-Bet reserves the right at sole discretion to restrict the access to the participation in tournaments to Players for preventing the potential gambling harm.
19.1. For the event of insolvency we have the rating of ‘not protected’ as defined on the website of UK Gambling Commission https://www.gamblingcommission.gov.uk/public-and-players/guide/page/what-it-means-if-your-money-is-not-protected meaning that there is no extra protection or special insurance as for now for the case of insolvency or special arrangement to guarantee your funds. However, as per our policies, the Company protects the Player’s funds, which are separate from business accounts and we will ensure that the assets in the Player accounts are returned and distributed to Players in the event of insolvency.
19.2. By accepting these Terms and Conditions and by prior to deposit of any funds with the Company you acknowledge the receipt of this information.
20.1. If the Company mistakenly credits your account with winnings that do not belong to you, whether due to a technical or human error, the amount will remain the property of the Company.
20.2. If prior to the Company becoming aware of the error you have withdrawn funds that do not belong to you, you are obliged to notify the Company immediately by email and the mistakenly paid amount will constitute a debt owed by you to the Company.
20.3. You shall ensure that money that you deposit into your Member Account is not related to any illegality and, in particular, does not originate from any illegal activity or source.
20.4. You understand that by participating in gambling you take the risk of losing the deposited money.
20.5. You should not be involved in any illegal fixing activity in relation to your or third parties’ use of our Games and you shall not use any Software-assisted methods or techniques or hardware devices for your participation in any of our Games and we are entitled to cancel any winnings in such case.
20.6. The Company shall not be liable for playing device malfunctions nor attempts by the Player to participate in the Games by methods, means or ways not intended by the Company.
20.7. The Company reserves the right to cancel Member’s Account for any reason and issue any balance in Member’s Account at the time of such cancellation.
20.8. The Company is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the gameplay. Refunds may be given solely at the discretion of the management of the Company.
20.9. The Company is not responsible for any faulty transmission and/or reception of any data and/or information over the Internet or communication circuit, loss of any data, any damage caused by a virus, computing bug, technical failure.
20.10. The Company shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with the Website or its content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person’s misuse of the Website or its content or any errors or omissions in content.
20.11. In the event of a Casino system malfunction, all wagers are void.
20.12. In the event a Game is started but miscarries because of a failure of the system, the Company shall refund the amount wagered in the game to the Player by crediting it to the Member’s account.
20.13. In the event of an error in the published odds or the payable, the Company will notify the Player of the error, void all bets and cancel any winnings. The Company will seek to place all parties directly affected by such an error in the position they were in before the error occurred.
20.14. Company’s liability is limited to the amount of the Stake, or the Net Winnings, whichever is the lesser.
21.1. The Company takes your complaints seriously and shall do its best to resolve your complaint as soon as possible.
21.2. If you have a complaint to make regarding our Services, you may email our Customer Care team at the address provided on [email protected].
21.3. We encourage you to contact us as soon as circumstances for a complaint arise and in no case later than 6 months of the occurrence.
21.4. We will acknowledge the receipt of the complaint within 24 hours. In some rare instances our acknowledgment may be delayed (for example in case of system outages or if the substance of the communication is unclear).
21.5. Company reserves the right, at all times, to resolve any disputes with good faith at its own discretion, in accordance with principles of equity.
21.6. If your complaint remains unresolved after a period of 8 weeks, we shall write to you explaining the final decision and clarify that this is the end of the internal complaints process.
21.7. Should you not be satisfied with the way your complaint was resolved or handled, you may escalate to an independent Alternative Dispute Resolution body. We will provide guidance on how to submit your complaint.
21.8. Any disputes involving an account and/or transactions in conjunction with an account which cannot be solved by these Terms and Conditions, shall be solved in accordance with the UK law.
21.9. In this case we will refer a complaint to the Independent Betting Adjudication Service (IBAS) who are appointed as the Company’s ADR entity. IBAS will then contact us to obtain the relevant information.
22.1. Doctor-Bet’s Terms and Conditions and Rules of Games are written in English which is the official and controlling version. If these Terms and Conditions and Rules of Games are translated into another language, such translation shall be provided only for convenience, and the English version will prevail.
22.2. These Terms and Conditions shall be governed by the Laws of the UK and all Players acknowledge that by using Doctor-Bet they confirm that they understand all definitions and stipulations in these Terms and Conditions and they assume the responsibility to be familiar with the most recent version of the Terms and Conditions as may be amended and notified from time to time.
22.3. The Players agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of the UK courts.